911 Dispatcher – A Day in the Life

Spend a day with MetCom Dispatcher Sara Shover as she answers 911 calls, provides information to crews over the radio, provides a behind the scenes tour and lives out a typical day at South Metro Fire Rescue’s 911 Communications Center.

MetCom is a secondary public safety answering point (PSAP) handling fire and medical dispatching for approximately 1,600 square miles of Adams, Arapahoe, Douglas and Jefferson Counties. The crew of dispatchers provide service to South Metro, Bennett, Byers, Deer Trail, Sable Altura, Strasburg and West Douglas County Fire Districts.

There are 3 shifts of 7 personnel who work 24-hour shifts. For employment information please visit www.southmetro.org


38 thoughts on “911 Dispatcher – A Day in the Life”

  1. I have 27 years in volunteer fd. We are county dispatch people have no idea how valuable you guys are I was a chief for 5 years it makes a huge difference when you go to a call and have a good dispatch center thank you for what you do and your service

  2. Good morning family!!!! Amanda called out sick. 🙂 What a shock. She was probably hung over. Perkins didn’t make the family that morning.

  3. this job is really, really intense! I used to be a dispatcher for our ambulance in Austria. I also worked for roadside assistance.
    Therefore, massive respect for you guys in Colorado!

  4. Very awesome and informative video. I have some interviews coming up for the Greenbay, WI Dispatch center. Wish me luck!

  5. So did I understand it correctly? They locate your phone instantly so that they precisely know you location without you having to search for an street sign? Ist that legal? In Germany e.g. it wouldn't be legal

  6. Those desks are Awesome. I know they are essential, given her job, but they are still really cool, and its nice that (whoever) sprung for them.

  7. Great overview. Feels good when you're completely dialed in and know you can handle any situation that comes your way.

  8. I used to fly for Pictometry! I never knew much about who exactly used our product honestly (mainly there to fly the plane). But to see a dispatcher using the product in real time is pretty amazing and makes me feel good about the work I did. This was an amazing video!

  9. It s same and with distpach in Taxy company you must to knows all street s and regions. You not have time to eat when have more phone call s specialy when is rainy or is some event or christmas.

  10. america: cooling down the room so hard that they have to put on a heater
    swiss people will never understand this logic xD

  11. Hey! So I live in a smaller town not super small but not super big. And I’m wanting to be a dispatch and I have no idea how to apply. Any tips?

  12. Why do they do 24 hours long shifts? That doesn't make much sense to me. Why not 12 hours shifts?

  13. what a fantastic set up they have and what an outstanding job they do! kudos to all of them on saving our lives!

  14. They should at least you pay 100k/year for this job, it sounds too stressful and will impact your mental health drastically.

  15. I will retire in 8 years as a law enforcement officer and want to start a new career as a 911 dispatcher. I hope I can pass the test.

  16. I watched the whole video and i laughed at myself because i was most excited and interested when she started showing the desk and how it can move up and down. That was so cool! I so want one!

  17. Snaps indeed it's all the things behind the scenes that should get most of the credit in life

  18. I thought emergency service dispatchers would have a lot of staff, this looks like a 9-5 job. think about the amount of people who need an emergency every second counts

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