SERVICE DESK INTERVIEW QUESTIONS & ANSWERS! (Service Desk Analyst, Help Desk & IT Service Desk Jobs)

Learn how to PASS your Service Desk Analyst interview with Richard guide:
In this interview training video, recruitment expert Richard McMunn, teaches you how to prepare for and pass a Service Desk interview. It does not matter whether you applying for a Customer Service Desk job, an IT Service Desk position, or even a Service Desk Analyst role, this training video will help you to prepare effectively.
#servicedeskinterview #itservicedesk #servicedeskanalyst

Q. Tell me about yourself and why you want to work in this Service Desk role?
Q. Why should we hire you?
Q. Why do you want to work for our company in this Service Desk role?
Q. Describe a time when you took ownership of a situation?
Q. How would you deal with a difficult customer?
Q. What are your strengths and weaknesses?
Q. What does the role of an IT Service Desk Analyst involve?
Q. When have you worked under pressure?
Q. What are your salary expectations in this Service Desk role?
Q. Why do you want to leave your job?
Q. Do you have any questions for the panel?


Download 21 GREAT ANSWERS to Service Desk interview questions:


40 thoughts on “SERVICE DESK INTERVIEW QUESTIONS & ANSWERS! (Service Desk Analyst, Help Desk & IT Service Desk Jobs)”

  1. Kirk Banton says:

    Sir Richard can you do a video on Medical technologies. The people that works in the medical laboratory.
    I am currently sending out resume.

  2. Giovana busto says:

    I got a job because of your videos thank you wow!

  3. puran singh says:

    Hi Richard, can you please help me with this question if interviewer ask " tell me any positive or negative feedback you got from your manager. " so what will be my answer in a positive way

  4. Jae says:

    What qualifications do u need to become a metropolitan COp?

  5. do Steps says:

    Just dropped by to say: You are amazing!!!!

  6. Leema Miah says:

    Hi can you do a video on mmi interview for healthcare professionals such as speech therapy. I have a selection day in a couple of days and would love a video Thank you !

  7. Mihawk Sal says:

    Sir Richard can u plz make a video for Chemical engineering interview?
    i have an interview next week.

  8. D R says:

    Good morning Richard, if I e-mail you across my job spec would you be able to tell me what questions you think I’ll be asked at the interview on Monday? Any help would be much appreciated. I am willing to pay.

  9. Farhan Butt says:

    Q) How would you deal with a difficult customer?
    Please correct the typo in the answer as the spelling for "notes" is misspelt as "nates".

  10. stillettodiva says:

    These q and a are very helpful. Thank you

  11. M S says:

    Thank you so much for this video. I excelled in my first interview thanks partly to this video. I have 2 more to come and I hope I can continue the path of success. Brilliant stuff.

  12. Connoisseur 101 says:


  13. The Touring Jack says:

    I got one of these tomorrow, banking on your 20 years of experience.

  14. maytham ghanim says:

    thank you

  15. maxine wilson says:

    This is really good. Thank you.

  16. timila shrestha says:

    I passed my first interview. Thanks for your video. I have another interview next week. Any tips?

  17. Qusay Moe says:

    Hi I’m an Computer Science graduates an I have an interview next week so I’m preparing now , I never work at similar position before is it easy to pass the interview? And all ya wish me good luck pls

  18. Zaid Aldhahi says:

    Every time I have an interview, I find myself watching one of your videos. Thanks a lot for this channel and keep it up!

  19. Harshana D says:

    Happy to say that I have passed through a tough interview because of this video. Thank you Sir!!!!

  20. john wheeler says:

    This guy sounds like he'll beat you with a cricket bat if you don't reach quarterly ticket quota lol.

  21. pk says:

    Smashed my interview and got the job thanks to the video

  22. Ntokozo Ngcobo says:

    I am gonna be doing a Service Desk Analyst interview tomorrow, i enjoyed your video and I still you're doing a great job. I will share your video on LinkedIn and I promise to come back and tell how it went with the interview. Wish me luck

  23. Alex Nistor says:

    Big thank you Sir !!!

  24. Melanin Monroe says:

    Sooooooo I got the job!!!!!! And I owe it to your very informative videos, this exact one in particular. Thank You so very much for all these wonderful tips.

  25. Sheriff Sammo says:

    It would have been best if you had said in your presentation that the download is at a fee

  26. Shania says:

    What if I don’t have any experience? How would I answer “Describe a situation where you took ownership?”

  27. huda huda says:

    Thank you so much I pass my interview just because of you first question was how to deal with difficult user

  28. Shree Vidhya says:

    Hi sir is this enough to get the job for 2019 passout be fresher

  29. sunny19886 says:

    i got job interview for Service Desk Analyst Endpoint job, will these help also? whats the best way to practice for the questions please advise? I currently work at Service Desk Operator

  30. STUDIO TECH says:

    Good morning
    Have interview coming up in next couple of days. "Home valued behaviours ( Accountable, commercial, caring and Energised)" under under 1st line support I need help please?

  31. My Bronco says:

    Hi Richard, I enjoyed the video, I'm going to be a bit harsh with you here. I have been involved with Desks and Support for over 30 years and have hired hundreds of employees. Honestly I would be suspicious and leery of the answers to the interview questions that you provided, they are over the top and "show boating". I would question someone who uses phrases like "perfect" and "brilliant". I look for honesty and humility. Good answers include phrases like "I like to solve problems", "I like working with people", "I can see myself working well here with your team", and "I enjoy helping people over the phone". Another point, the answers really didn't respond to "tell me about yourself", this is a red flag when someone doesn't want to talk about themselves.

  32. akme2d says:

    Beautiful. Thank you

  33. Mohamed Thameem says:


  34. Michael Sanchez says:

    I have applied for a service desk role and i aced it thanks to this video. You’ve helped me out so much. Thank You 🙂

  35. Fraser Jamieson says:

    quite unrealistic to remember all these answers without reading from a prompt sheet no?

  36. Ma. Christina Itulid says:

    Hello do u have any interview video for fresh graduates?

  37. Yusuf Raza Khan says:

    really helpful thanks

  38. Antonio Bridgeforth says:

    I’m definitely studying this video. I want this job bad.

  39. Sultan Saeed says:

    I have a service desk analyst interview at 11am on Wedesnday (two days time). Hopefully your video leads me to the job! I will update this comment on my experience.

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